We hope you will love our products.
In case you are not entirely satisfied, have perhaps ordered the wrong size or it isn’t quite what you expected, we will offer you a refund on your purchase.
To qualify, you must tell us within 14 days of receiving the goods that you would like to cancel or exchange the item purchased online. Please email us at enquiries@senangkids.co.uk or write to us and include a proof of purchase. This could be a sales receipt or other evidence such as a bank statement. If you are unable to return the goods to us before the 14 day period has expired you need to notify us of your intention to cancel, always within the 14 day period.
We will reply to your email within 48 hours and confirm the next steps of the refund to you.
Refund process (if applicable).
Once your return is received and inspected, we will send you an email to notify you of the receipt of your returned item and share details of the refund arranged.
Sale items cannot be refunded.
Please note gift cards are not refundable.